Facebook engages conversations
Businesses are getting in on the social networking sites, because they know that’s where a substantial audience is. Then they’re finding that they need to actually engage with their customers:
Ernst & Young were among the first companies to set up a recruiting page on Facebook, aimed at recruiting the thousands of entry-level graduates throughout the world it needs each year.
Young said some businesses felt uncomfortable about their lack of control over what was posted on social media sites.
But he said opening a business to scrutiny was what made social media advertising work.
“It’s conversational rather than just a one-way broadcast,” says Young.
Lee agreed businesses using social media should be prepared for a two-way conversation.
“A one-way push of information doesn’t work any more. You want people to engage.”
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February 23, 2008 No Comments
