How to use real-time communications with volunteers
Jayne Cravens and Coyote Communications have information, links and explanations about using chat, instant messaging and similar tools for real-time communication within community organisations:
A growing number of organizations use real-time communications, or synchronous conferencing — chats, instant messaging, VoIP and video conferencing — to hold online meetings with volunteers, to allow volunteers to interact with staff, clients, or each other, or to have live, online, real-time events, where volunteers listen or watch a featured speaker or guest.
These forms of real-time, synchronous communications add a new dimension to the Internet and remote volunteer experience. For instance, one-on-one instant messaging between a volunteer and staff member can often solve problems more quickly than email-only communications.
[Via : Using Real-Time Communications With Volunteers.]
There’s a lot of information there, so set aside an hour or two. Also be sure to watch Jayne’s YouTube video.
This post suggested by Ted Zorn.
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May 25, 2008 No Comments
